Livos Alis Black

Taking Delivery of Your Product

Saunas & Sauna Kits

These products will ship LTL (Less-Than-Truckload) and will be delivered on a pallet. These shipments require a delivery appointment, which the last mile carrier will call to schedule with you. Delivery is curbside only, which means that the carrier will not carry the shipment to your door. You can add door-to-door service with the carrier – simply contact them when scheduling and say that you want to add door-to-door service. Door-to-door will be an additional charge, so make sure you ask the carrier what they charge for this service.

Here's what taking delivery of your sauna kit will look like:

Heaters & Stoves

These products will generally ship to your door, and do not require a delivery appointment, unless your shipment is very heavy (large stoves with a high stone capacity, for example). In this case, the heater or stove will ship LTL – see above. Otherwise, you will be notified by the carrier via text message when your order has been delivered to your door.

Accessories & Small Shipments

These products will ship to your mailbox or to your door. You will be notified by the carrier via text message when your order has been delivered.

Found a lower price? We'll match it!

We work very hard to ensure that we offer the absolute lowest sauna prices online.

We work with our suppliers to ensure that they set Minimum Advertised Pricing (MAP) guidelines for all of our competitors. This means that everyone else selling the same product online is required to be selling it at the same price or higher. If you find another online store that offers a lower price than us, please contact us and we will make sure they are not breaking the MAP policy. If they are not, we can match their price for you! In that case, we can send you a custom discount, or you could simply purchase and we will refund the price difference.

Our Price Match Guarantee has some limitations:

• The item must be of the same brand and model.
• The item must be in stock on the competitor's website.
• You must be able to document the lower price, for example by showing us a a screenshot and a link to the competitor with the lower price.
• If the competitor is charging for shipping, their shipping cost will be included in the calculation of the price match.
• The competitor must be an online-only store, i.e. they can not have a retail location.
• The website can not be a discounter or auction website.
• The competitor must be an Authorized Retailer of the product in question.
• Promotions such as rebates and "buy one, get one free" offers are not eligible.

If you want to check if we can price match a product before you place your order, please contact us.

View a gallery of photos from Select Saunas customers: Sauna Inspiration - Photos taken by Select Saunas customers